1. Pay-As-You-Go Model
GhostNexus operates on a Pay-As-You-Go model. You purchase credits in advance, and those credits are consumed when you submit and execute compute jobs on our distributed GPU network. Credits are deducted based on actual GPU compute time used.
2. Refund Eligibility — Unused Credits Only
Prepaid credits that have NOT been used may be eligible for a full refund under the following conditions:
- You submit a refund request within 14 (fourteen) calendar days of the purchase date
- The credits have not been consumed by any compute job (successful, failed, or partial)
- Your account is in good standing (no Terms of Service violations, no fraud)
Refunds will be processed to the original payment method within 5–10 business days after approval.
3. Non-Refundable — Consumed Compute
All GPU compute time that has been consumed is final and non-refundable.
- Once a job runs (even partially), the credits deducted for that job cannot be refunded
- Failed jobs that consumed compute time are not refundable
- Jobs rejected by our security validation (e.g., malicious script) do not consume credits and are not charged
- We do not refund credits for user error (e.g., incorrect script, wrong configuration)
4. How to Request a Refund
To request a refund for unused credits, contact us via the email address provided on our website or through the GhostNexus dashboard. Include your account email, the date and amount of the purchase, and confirmation that the credits have not been used. We will verify your eligibility and respond within 5 business days.
5. Exceptions
We reserve the right to deny refund requests that do not meet the criteria above or in cases of suspected fraud or abuse. Refunds may be issued at our sole discretion for exceptional circumstances (e.g., prolonged service outage affecting your usage).
6. Chargebacks
Disputing a charge with your bank or card issuer ("chargeback") without first contacting us may result in immediate account suspension and collection action. We encourage you to contact us first to resolve any billing issues.
7. Changes
We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notification. The policy in effect at the time of your purchase applies to that purchase.
8. Contact
For refund requests or questions about this policy, contact us at the email address provided on our website or through the GhostNexus dashboard.